Role Purpose:

To enable the successful delivery and adoption of change through the effective design, delivery, and tracking of business change activities and interventions.

Key Accountabilities:

• Design, deliver, and evaluate interventions to build change maturity across the organisation as a key enabler for the successful implementation of change.

• Assess, understand, and develop the change capability to support the delivery of specific initiatives by developing a skilled team of change champions across a cross-functional network of colleagues.

• Define and implement the business change approach and plan for specific initiatives, ensuring use of the agreed business change framework and alignment with the initiative project plan.

• Develop high-level and detailed impact assessments and ensure the impacts are effectively communicated to all key stakeholders. Assess the overall impact of change and develop solutions to ensure the changes can be successfully implemented.

• Conduct stakeholder analysis and develop and implement stakeholder engagement plans, ensuring alignment of activities with other initiatives.

• Develop and implement plans to achieve readiness for go live, working with business areas to track local readiness and launch communication plans. Conduct readiness assessments to identify further actions needed.

• Conduct training needs analysis and ensure this is translated into appropriate content and materials. Develop the training approach and work with the training and development lead to ensure consistency and alignment of training content.

• Identify potential risks, areas requiring escalation or obstacles that may derail change and communication plans and put in place mitigating actions or escalate as appropriate.

• Ensure the effectiveness of change and communication is evaluated and plans are adapted based on feedback and insights.

Skills and Experience Required:

Knowledge:

• Deep understanding of project and change management methodologies (e.g., Agile, Waterfall, PROSCI, ADKAR).
• Setting and aligning business change activities to a project / programme plan.
• Risk management and mitigation strategies.
• Reasonable understanding of technology.

Skills:

• Excellent communication and facilitation skills.
• Skills in effective stakeholder management and conflict resolution.
• Expertise in business change planning and execution.
• Analytical mindset with problem-solving capabilities.
• Proficiency in risk management.
• Proficiency in the use of M365 tools (Word, Excel, PowerPoint, Email, Teams).

Experience:

• Proven experience in leading business change across large-scale, complex, cross-functional projects or programmes.
• Experience delivering development focused workshops and interventions to support change capability and maturity
• Experience working alongside business and IT colleagues and demonstrating a reasonable understanding of technology.